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PRIVACY POLICY

ADI is highly aware of the issues with identity theft and we take our responsibility to protect your privacy seriously.
Our privacy policy that has been adopted for use during the course of our everyday business follows:

Information acquired from you is no more than is required by law or necessary to provide you, the consumer; with the highest level service while protecting your privacy in a secure and professional manner.

Our employees are trained to protect your privacy and your information is only shared with those employees for whom it is required to perform their duties. 

Access to privacy-sensitive information is subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service. 

We will provide identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services. 

When we make our technology or services available to current or future business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. 

Questions regarding our privacy policy should be addressed to Customer Service HERE

REFUND POLICY

Please note that you are being billed by: Artistic Dreams Imaging

If you are not 100% satisfied with your purchase you must contact Customer Service here within 10 days of your purchase in order to arrange a refund, exchange,or credit to your account.

Transferring of artist / photographer packages is prohibited. Refunds, exchanges or credits will be issued on a case by case basis. No refunds will be issued on download-able merchandise. If you are returning merchandise to Artistic Dreams Imaging the following conditions must be met:

*The customer will be responsible for any shipping costs when returning any merchandise (previously shipped to customer by ADI) to ADI.

*Original merchandise MUST be returned undamaged.

*In order to return merchandise you must request an RMA (return merchandise authorization). You may request an RMA HERE

Shipping charges are non-refundable.

If any of the above listed conditions are not met by the customer then the refund policy, verbal agreements or other written agreements concerning the refund policy made between the customer and ADI becomes VOID.

All refund requests are subject to inquiry by ADI.

If damage to merchandise should occur during shipping please notify ADI immediately. Damaged merchandise must be returned to ADI before we process a refund, exchange or replacement.

Artist originals, ACEOs, prints etc. may not be returned without first contacting Customer Service HERE

Refunds of artist originals, ACEOs, prints, etc are contingent upon but not limited to: return period, condition of merchandse, approval of the artist. No refunds of these items will be given without approval of the artist.

SHIPPING POLICY

Any products that are not available for download will be shipped via USPS, UPS or Federal Express.

Prints will be shipped directly from the Artist.

All orders will be assessed a 'shipping & handling' fee.

Although our orders generally do not take more than two weeks to arrive, please allow 3-4 weeks for delivery.

In the instance that a particular print ordered is 'out of stock' we will notify you of the status of your order and present options for substitution, refund or new status of when your item should arrive.

Any orders placed through regular mail via check or money order will be mailed out after the check or money has cleared the bank.

Please allow 2 to 3 days for domestic orders after we receive your check for your order to begin processing and 7 to 10 days if you are placing an international order.

For quick reference on regular mail orders our address is located here.

Any questions regarding our shipping policy should be addressed to Customer Service HERE